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Customer Support

We're here to help! Get in touch with us.

Email Support

Get help via email

support@textsanitize.com

Response within 24 hours

Phone Support

Call us directly

Live Chat

Chat with our team

Available for Pro users

Frequently Asked Questions

How do I upgrade to Pro?

Log in to your account, go to your dashboard, and click on the "Upgrade to Pro" button. Follow the payment process, and you'll have instant access to all Pro features.

Can I cancel my subscription anytime?

Yes! You can cancel your Pro subscription at any time with no cancellation fees. You'll retain access to Pro features until the end of your current billing period. See our Cancellation & Refund Policy for details.

Do you offer refunds?

Yes! We offer a 7-day money-back guarantee for first-time Pro subscribers. If you're not satisfied, request a full refund within 7 days of your initial purchase.

What file formats do you support?

Currently, Pro users can upload .txt files (up to 5MB). Support for .doc, .docx, and .pdf formats is coming soon!

Is my data secure and private?

Absolutely! We use industry-standard encryption to protect your data. We never share your text or personal information with third parties. Read our Privacy Policy for more details.

What's the difference between Free and Pro plans?

Here's a quick comparison:

🆓 Free Plan

  • ✓ 500 character limit
  • ✓ Basic cleaning features
  • ✓ Last 5 history entries

💎 Pro Plan

  • ✓ Unlimited characters
  • ✓ Unlimited cleanups
  • ✓ Remove HTML tags
  • ✓ Remove hidden characters
  • ✓ Clean AI output
  • ✓ Find & replace
  • ✓ File upload support
  • ✓ 7 days history
  • ✓ Priority support

How do I reset my password?

Click "Forgot Password" on the login page, enter your email, and we'll send you a password reset link. If you don't receive it, check your spam folder or contact our support team.

Submit a Support Ticket

Can't find what you're looking for? Send us a message!

* We typically respond within 24 hours. Pro users receive priority support.

Need More Help?

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